What to do if your trip is affected by the Corona Virus

Summary: Your travel plans might be affected by the corona virus.

Here are some details to guide you if your trip is affected by the corona virus.

Refunds and cancellations

If your trip has been cancelled or changed by the carrier(s) due to corona virus.  Your supplier will email you with all the details. When possible, they’ll try to offer you an alternative itinerary.

If you can’t travel because of new travel regulations, but the carrier hasn’t cancelled your trip, or you haven’t been informed yet, you have two options. You can either sign in to the supplier’s website and cancel your booking now or wait for more options if the carriers cancel it.

Travel restrictions

If you’re not sure whether you can travel due to corona virus. You can check the current travel restrictions and the list of carriers that have suspended their operations as follows.

For example, these government web pages publish regular COVID-19 updates, travel advisories, and emergency contacts for multiple countries:
You can also check the list of carriers with known restrictions below. We’re doing our best to update it as often as possible. However, due to the high frequency of changes, it may not always be up to date.

Airlines with restrictions

Urgent assistance

If you’re already travelling and need assistance, call your airline. Phone lines are currently extremely busy, but they try to prioritise customers in transit to help everyone get home safely. Make sure you have your booking ID ready.

Please don’t call us or your airline if you’re not travelling within the next 3 days.

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